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Help and Support

About Organic Basic Food

Organic Basic Food is an American organic food and specialty store specializing in healthy and natural products. We ship throughout the United States through this site. For local orders (Hoboken area) you may shop at shop.organicbasicfood.com. You can also come by our retail shop located in Hoboken, NJ and Englewood, NJ. Find out more here. Our goal is to curate products that help our customers live a healthier lifestyle not just through products, but complemented with information via blog posts and articles.

Billing

We accept all major credit cards, Apply Pay, Google Pay, with other methods such as Venmo and Amazon Pay coming soon. For billing terms & conditions, please visit our billing terms & conditions page.

Shipping

We ship to the entire United States, while offering free shipping for orders above $59 and under 10 lbs. to the lower 48 continental US region. We are aware of the requests for international shipping and we are doing our best to get that up and running in the future. For our shipping policy, please click here.

Please note that your order may arrive in multiple shipments from different warehouses at different times. Upon shipment, you will be notified with tracking numbers for each of the shipments. Due to the ongoing COVID-19 pandemic, expect some delays in processing of your order.

Security & Privacy

At Organic Basic Food, we respect your privacy. No information is ever sold or loaned to third parties. All information is kept secure and is only used for direct promotional communications and order related inquiries. We utilize a 256-bit Secure Sockets Layer (SSL) certificate to encrypt all of your data while shopping and browsing. We also employ systenwide monitoring to make sure our sites and servers remain secure and performant.

For our privacy policy, please click here.

Accessibility

Currently, you can click on the icon to the lower left corner of your screen to access the accessibility features of the site. We are making constant effort to provide a user friendly experience to all visitors and will be implementing more features to better help the disabled navigate and shop through our site.

Cookies and Personal Data

Organic Basic Food is committed to securing your data and keeping it confidential. Organic Basic Food has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online. To learn more about what we collect and why we collect that data, please visit our privacy policy by clicking here.

Require Additional Assistance?

If you have any questions or would like to reach us directly, please contact us.